Technical & Sales Assistance: 800-847-8618

Privacy Policy

1. General Statement

Kendon understands your concerns with privacy and the collection and use of your personal information. Kendon respects your privacy and we are committed to protecting it. This statement describes the policies and practices of Kendon Industries, LLC (hereinafter “Kendon”) regarding information received during your visits to the Kendon Website. Through this disclosure we intend to provide you with a high level of comfort and confidence in how personal information and other information we collect or that you provide through this web site is collected, used, safeguarded, and how you can contact us if you have questions and/or concerns. We hope that by explaining our data handling policies and practices we will develop a long-term trusting relationship with you. By using this Website, you agree to the terms of this privacy statement.

2. Information About Kendon and Our Website

This Privacy Statement applies to kendonusa.com and its related websites, which are owned and maintained by Kendon Industries, LLC, 1672 Sierra Madre Circle, Placentia, CA 92870.

The business purpose of this Website is to: (1) provide visitors with knowledge of the features, benefits and specifications of Kendon’s complete line of trailers and lifts; and (2) provide visitors with purchasing-related information such as specifications, reviews, available incentives, product inventory and dealership contacts, (3) provide visitors the opportunity to purchase items and (4) provide visitors the opportunity to share their experiences with Kendon products.

3. No Representation or Warranty

Kendon reserves the right to modify the information contained on this Website at any time without prior notice. While Kendon makes all reasonable efforts to ensure that all materials and information on this site is correct, accuracy cannot be guaranteed and Kendon does not assume any responsibility for the accuracy, completeness or authenticity of any information contained on this Website. This Website, and all information and materials contained herein, are provided to you “as is” and without warranty of any kind.

This Website may contain hypertext links to other World Wide Web sites which are completely independent of the Kendon Website. Kendon makes no representations or warranty as to the accuracy, completeness or authenticity of the information contained in any such link. Any link to the World Wide Web site of another person or entity shall not in any fashion be construed as endorsement by Kendon of such person’s or entity’s Website, products and/or services. Kendon is not responsible for the privacy statements, content, or data handling practices on other web sites. Your confidential use of this website cannot be guaranteed by Kendon. Kendon shall not be held responsible for any harm that you or any person may suffer as a result of breach of confidentiality with respect to your use of this Website or any information that you provide through this Website.

4. Collection of Personally Identifiable Information

When you visit kendonusa.com we will not collect any personal information about you unless you provide it to us voluntarily. If you choose not to provide us with personal information you can still access our site to learn about our products and services, however you may be unable to receive certain product information or make a purchase. Personal data includes information that is particular to you, including:

Personal/Contact Information (name, address, city, state, Zip Code, telephone numbers, and e-mail address. Credit card number is asked only if you decide to make a purchase)
Vehicle Information (vehicle identification number (VIN), model year, make, model, selling dealer, date of purchase or lease, etc.)
Non-credit-related marketing profile information (when you plan to purchase, the vehicle or product you’re interested in, etc.)
Our primary goal in collecting personal information when you visit our website is to provide you the functionality and services that you need to have a meaningful and customized experience while using the website features. We need to collect personal information in order to fulfill a user request, such as mailing a manual or brochure, lead generation, sending promotional or marketing materials including e-mails or other information, and fulfill purchases.

If you disclose personally identifiable information or other sensitive data through a message board, blog post or comment, or other public online forums, this information may be collected and used by others.

5. Use of the Personally Identifiable Information We Collect

We may use personally identifiable information collected to:

Fulfill a user request (respond to a request for product brochures, lead generation, sending marketing or promotional materials including e-mails or other information)
Fulfill and deliver goods from an order
Respond to your request for information or comments
Product research and requests for new product development
Customize and improve content and the user experience
Contact you if necessary during the course of processing or shipping an order
Generate website analytics that improve our site content, product offerings and site layout
Compile user data that is stored in our database and may be used for marketing and/or other purposes
Comply with legal requirements

6. Collection of 3rd-Party Audience and Other (Non-Personally Identifiable) Information

During a normal visit to our web site we will gather and store certain information about your visit. All information on our site is free to browse at your leisure without the need to provide any personal information. Kendon collects other information that is non-personally identifiable from website visitors that cannot be linked back to you unless you decide at some point to identify yourself. This information is gathered and collected on an aggregate (or anonymous) basis that includes all site visitors. This non-personal information includes, but is not limited to, tracking the website pages that are visited, the length of time spent on each page, the amount of time spent on our site, clicks, age, gender, interests, page views, events (which tools you interacted with), the type of browser and operating system used, the IP address, the date and time you access our site, and geographical location.

Our primary goal in collecting this information from you is to be able to perform website metrics that allow us to measure and improve the functionality of the site. We track this type of information in order to track web page visits, click through analysis, peak site usage times, page popularity and site layout design and re-design.

7. Use of Other or Non-Personally Identifiable Information We Collect

Kendon utilizes non-personal data for advertising purposes and in order to perform analytics on the users’ experience while visiting this website. Non-Personally identifiable information collected on kendonusa.com may be used to compile statistical data to help in website design, advertising, identify popular features and pages, measure site activity that allows us to update our website to better meet visitor wants and needs, and to make the user experience more customer friendly.

Kendon uses services such as Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show Kendon’s ads on websites across the Internet. Kendon and third-party vendors, including Google and Shopatron, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on someone’s past visit to the Kendon website and to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits on the Kendon website.

8. Methods of Collecting Information

A “cookie” is a small file that a Website transfers to an individual’s computer for keeping information so that the site and user activity may be tracked and a user’s visit to a website is more enjoyable and meaningful. Cookies may be used to avoid you having to log in every time you come back to a website or allowing a site to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies, “session” and “persistent” cookies. Kendon and third-party vendors use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) on the Kendonusa.com site.

This site may use third-party services (such as Shopatron) to deliver website functionality such as fulfilling your purchase of items from our online store. In performing this function, the third-party may place cookies on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.

This site may use third-party tracking analytics and click tracking analytics tools, such as Google Analytics and its Display Advertising features (including Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting), to capture click through statistics and data. You can use Ads Settings to opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You can also visit Google Analytics’ currently available opt-outs for the web.

Kendon may employ the use of spot light ads/web beacons/GIF/pixel tags which are site tools that help us determine items such as whether a page was viewed or not and, if viewed, how many times. If you ask us to send you information on a newsletter or similar, we may use web beacons to determine how many of the e-mails are actually opened.

When you visit our site, the server storing the pages of our website automatically generates a “session log.” The session logs are used by Kendon to assist with determining the paths people take through our site (how you navigate our website). This allows us to properly structure the pages on our site so that the pages and information that are visited most frequently are easier to find. Additionally, by tracking page visits we can determine if the information we’re offering is being used by visitors on our website. The only data that is gathered in the session logs is the Internet Protocol (IP) address that you came from, the website that referred you, the pages you visited on our site and the date and time of those visits (the session logs do not contain personal information).

9. Sharing of Your Information

Kendon does not share, sell, or rent personally identifiable information with independent companies for their own use.

The personal information that you provide to Kendon in the course of requesting information and/or a product through this website may be collected and stored in one or more of Kendon’s databases and be used for purposes of contacting you for such things as promotional offers, new product announcements, marketing programs and/or other communications from this or other Kendon websites.

Certain personal information that you provide to Kendon may be shared with our authorized Kendon dealers. This is sometimes necessary in order to honor your requests for price quotes on a product or in order to provide a dealer with information for purposes of contacting you in their regular course of business. The dealer is not restricted by Kendon in their use of your information. No credit related information is exchanged between Kendon and authorized Kendon dealers.

Website metrics for Kendonusa.com may be shared with other Kendon websites, subsidiaries or affiliates. The information that is shared shall be aggregate data and will not include any personally identifiable information.

Kendon will disclose your personal information, without prior notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kendon or the site; (b) protect and defend the rights or property of Kendon and this site; and, (c) act under exigent circumstances to protect the personal safety of users of Kendon, its websites, or the public.

10. Access and Control Over the Use of Your Information

In order to update or correct your personal information you may contact Kendon at:

United States of America
Toll-Free Telephone: 800-392-3673
Telephone: 714-630-7144

Available 7:00 AM – 4:30 PM Pacific Standard Time (PST)
Monday – Friday

Mailing Address:
Kendon Industries, LLC
Customer Relations
1672 Sierra Madre Circle
Placentia, CA 92870

You will be asked for your name and address in order for us to process your request. Kendon will use any reasonable efforts to correct any factual inaccuracies in your information.

11. Information Security

It is important to us to safeguard the information of our website visitors. Kendon makes every effort to ensure accurate and secure collection and transmission of your sensitive information. We use various industry-accepted data collection and encryption systems, policies and procedures to transmit and maintain accurate information and to protect information from loss, misuse or alteration.

Vendors, contractors or partners of Kendon who have access to personal information are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are providing for Kendon.

12. Consent to Terms and Use Policy

By visiting and using this site and by providing your personally identifiable information to Kendon, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information in accordance with this Privacy Statement. If you do not agree to this privacy statement, please do not use this website.

13. Children’s Privacy

It is not Kendon’s intention to knowingly collect personal information from children under 13 years of age. If a child provided us with personal information and a parent or legal guardian of that child wants the information removed from our records, they may contact us at:

United States of America
Toll-Free Telephone: 800-392-3673
Telephone: 714-630-7144

Available 7:00 AM – 4:30 PM Pacific Standard Time (PST)
Monday – Friday

Mailing Address:
Kendon Industries, LLC
Customer Relations
1672 Sierra Madre Circle
Placentia, CA 92870

We will make reasonable efforts to remove the child’s information from our database.

14. Contacting Us

If you have any questions, comments or concerns about this online privacy statement/policy, Kendon privacy practices, or have any questions or comments regarding the contents of this website, please contact us at:

United States of America
Toll-Free Telephone: 800-392-3673
Telephone: 714-630-7144

Available 7:00 AM – 4:30 PM Pacific Standard Time (PST)
Monday – Friday

Mailing Address:
Kendon Industries, LLC
Customer Relations
1672 Sierra Madre Circle
Placentia, CA 92870

We will be happy to offer a response to your questions and comments. We are committed to working with our clients and customers to obtain quick and fair resolutions of any complaints or disputes about privacy or the handling of your personal data.

15. Privacy Policy Effective Dates and Revisions

This online privacy statement and use policy last update and effective date is January 21, 2016. Occasionally we may update this privacy statement in order to reflect any changes to the website or our privacy practices.

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